Post-Deployment Team Requirements

Team Requirements for Platform Maintenance

This document outlines the minimum team structure required to operate and maintain the MDM platform after the 1-year warranty period. During Year 1, Trinesis provides full support - these resources are needed only from Year 2 onwards (if HPL chooses not to renew AMC).

01 Support Transition Timeline

Period	Support Provider	HPL Team Required
Week 1-26 Development	Trinesis (Full Development Team)	None - HPL provides HES access, reviews, UAT
Week 27-28 Hypercare	Trinesis (Intensive Support)	Observers during knowledge transfer
Month 1-12 Warranty	Trinesis (L1/L2/L3 Support - Included)	Application Admin only (part-time)
Year 2+ Post-Warranty	Option A: Trinesis AMC (₹17.4L/year) Option B: HPL Internal Team	If AMC: Application Admin If Internal: Full team (see below)

✓ Recommendation

We recommend Option A (Trinesis AMC) for Year 2-3 while HPL builds internal expertise. The AMC cost (₹17.4L/year) is typically lower than hiring equivalent full-time resources, and ensures access to the original development team for complex issues.

02 Minimum Team Structure (If Self-Managed)

If HPL chooses to manage the platform internally without AMC, the following team is required:

💻 DevOps / Infrastructure Engineer ESSENTIAL

Manages servers, monitoring, deployments, and infrastructure health.

Linux Administration: Ubuntu/RHEL, shell scripting, systemd

Containers: Docker, Kubernetes (K8s), Helm

Cloud: AWS/Azure/GCP - EC2, RDS, VPC, IAM

Monitoring: Prometheus, Grafana, ELK stack

CI/CD: GitLab CI, Jenkins, ArgoCD

Networking: Load balancers, firewalls, VPN

Experience Required: 5+ years in DevOps/SRE role. Experience with PostgreSQL, Kafka, Redis administration.

🛠 Full-Stack Developer ESSENTIAL

Handles bug fixes, minor enhancements, and L3 support escalations.

Backend: Python (FastAPI/Django) OR Node.js (Express)

Frontend: React.js, TypeScript, Material UI

Database: PostgreSQL, TimescaleDB, SQL optimization

APIs: REST API design, OpenAPI, authentication

Mobile: React Native (for consumer app fixes)

Testing: Unit tests, integration tests, pytest/jest

Experience Required: 4+ years in full-stack development. Familiarity with utility/energy domain preferred.

👤 Database Administrator (DBA) ESSENTIAL

Manages database performance, backups, and data integrity.

PostgreSQL: Query tuning, vacuuming, replication

TimescaleDB: Hypertable management, compression

Backup: pg_dump, WAL archiving, point-in-time recovery

Performance: EXPLAIN ANALYZE, indexing strategies

Note: Can be combined with DevOps role if resource has both skillsets, or can be part-time/shared.

📞 L1/L2 Support Engineer RECOMMENDED

First point of contact for user issues, ticket management, basic troubleshooting.

Ticketing: JIRA, ServiceNow, Freshdesk

Domain: Understanding of AMI/MDM/metering concepts

Basic SQL: SELECT queries for data lookup

Communication: DISCOM liaison, issue documentation

Experience Required: 2+ years in technical support. Can be trained on MDM specifics.

📊 Application Admin / Functional Lead PART-TIME

Manages users, roles, VEE rules, reports. Interface between business and technical teams.

MDM Operations: VEE rule configuration, report scheduling

User Management: RBAC, DISCOM onboarding

Note: This role can be filled by existing HPL staff after training. Does not require developer skills.

03 Team Summary & Cost Estimates

Minimum Internal Team (Year 2+)

2-3

Full-Time Resources

₹35-50L

Annual Cost (CTC)

₹17.4L

AMC Alternative

Role	FTE	Est. CTC/Year	Priority
DevOps / Infrastructure Engineer	1.0	₹12-18 Lakhs	Essential
Full-Stack Developer	1.0	₹12-18 Lakhs	Essential
DBA (can be shared/part-time)	0.5	₹6-9 Lakhs	Essential
L1/L2 Support Engineer	1.0	₹5-8 Lakhs	Recommended
Total (Minimum)	2.5 FTE	₹35-50 Lakhs

⚠ Without Internal Team or AMC

No support for bug fixes
No security patches
No L3 escalation path
Risk of extended downtime
No platform updates

✓ With Trinesis AMC (₹17.4L/year)

L1/L2/L3 support included
Security patches & updates
Quarterly health checks
8x5 support coverage
Access to original dev team

04 Knowledge Transfer Plan

Trinesis provides comprehensive knowledge transfer as part of Phase 1 delivery:

Session	Duration	Target Audience	Topics Covered
Admin Training	2 days	Application Admins	User management, VEE rules, reports, dashboard configuration
Technical Deep-Dive	3 days	DevOps, Developers	Architecture, codebase walkthrough, deployment, monitoring
Database Training	1 day	DBA	Schema design, backup procedures, performance tuning
Support Runbook	1 day	L1/L2 Support	Common issues, troubleshooting guide, escalation procedures

                📚 Documentation Deliverables
                Technical Documentation: Architecture, API specs, database schema
Deployment Guide: Step-by-step deployment and configuration
Admin Manual: Platform administration and configuration
Support Runbook: Common issues and resolution steps
Backup & Recovery Guide: Procedures for data protection

            

✓ Our Recommendation

Year 1

Included

Full Trinesis Support
(Part of project cost)

Year 2-3

AMC

Trinesis AMC @ ₹17.4L/year
+ 1 HPL Admin (part-time)

Year 4+

Hybrid

HPL Internal Team
+ Trinesis on-call (optional)

This phased approach allows HPL to gradually build internal expertise while ensuring continuous platform support.

🔒 Confidentiality Notice

This document is confidential and proprietary to Trinesis Technologies Pvt. Ltd. It is shared exclusively with HPL Electric & Power Limited for evaluation purposes only.

Ref: TRIN/PROP/HPL/2026-02-E | Classification: Confidential | Valid Until: March 15, 2026